Recently, as part of my work for Tyler Technologies, I got the chance to speak with Transportation Director Brenda Cravens, who works for Maine School Administrative District (MSAD) 60 in North Berwick, Maine. In the past year she switched from the state-sponsored routing software to Traversa, and I asked to share her story here to … Continue reading Tales from the Road: Maine District Switches to Traversa for Ease of Use
Selecting the right software to help you run your operation is one of the most critical decisions you can make in student transportation. And it’s a decision you’ll make based off of one or two demonstrations of the program. That’s why it’s so important that you don’t just see what the salesperson wants to show. … Continue reading Who’s Driving Your Software Demo?
The way users interact with computers and software has changed dramatically over the years, and continues to evolve as technology advances. Some of you may remember the days of green and black text on a monitor displaying the commands that were typed on the keyboard, when only rarely did you have a reason to use … Continue reading A Brief History of the Computer User Experience
Many years back a client shared their experience with me, and to this day it has a powerful impact on how I view the importance of software user interfaces. At the time, one of our developers modified a program and organized the entry screen in what seemed to them like the most logical field arrangement. … Continue reading Effective Usability Research and Design